Refund Policy

Each request is read by a person

No bot approves or declines these. Email [email protected] from the address you paid with and describe what went wrong. The usual answer arrives in one message.

Refunded

• No key arrived, and support could not get one to you.
• A patch kept the build offline for your entire one-day key and you prefer money back over extra days.
• The menu would not start on your machine after you went through the setup steps together with support.

Not refunded

• A banned game account. The safety section and the terms both say this before you pay.
• A change of heart after the key has been issued and used.
• A feature you assumed was included. The whole menu is listed on the front page, control by control. Teleport, car spawning and cash generation are not in it, whatever other shops advertise.
• A chargeback opened before writing in.

Before you buy

1. Windows 10 or 11 at 64-bit, running the Steam copy of Rob Run. Nothing else is supported.
2. Look at the build status. If it says the build is down, hold off. A key bought during downtime starts counting when the build is back, but buying blind helps nobody.

How the money comes back

To the payment method you used, via the processor, normally inside a few business days of the decision. The key stops working when the refund goes out.

Last updated 10 November 2026.